ORDER TIMELINE
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All in stock, ready made items are shipped within 2 business days of the completed order.
If you send a message asking us to add stock to the website so you can order, it may take a week before we can send it to you. We will tell you the shipping timeline via an email when adding stock to the website for you to order.
A few of our items can be customized and are made to order. Read each listing carefully to ensure you understand how long it will take to create and get shipped to you.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
HANDMADE DISCLAIMER
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Locally made signs by local artist: Kellie’s Joy
-These signs are made to order after you purchase and will be shipped within 10 days of being ordered. You can choose your own combination of frame, back ground and font colors. Customized items made by Kellie’s Joy will not qualify to exchange or return. If you would like to order the same sign in a customized size, send us an email with specifications and we will ask Kellie for a special quote for you.
-Quilted Bedding & textiles:
The Quilted, Patchwork and custom product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being handmade or hand dyed. Your settings on your device of choice can also effect how you see the colors of the items you are selecting to purchase. Make sure your lighting isn’t dimmed in any way to ensure you see the products clearly.
Your product(s) can be damaged if:
* LEFT OUT IN THE SUN
* CARE INSTRUCTIONS NOT FOLLOWED.
Bedding Size Information:
Mattresses come in all different thicknesses, which means we can’t tell you exactly where a quilt will fall on your bed.
The following measurements are length and width of standard mattresses.
Quilt sizes vary by pattern & can be found in each listing.
We advise you to use a tape measure to measure exactly where on your bed the chosen quilt will fall.
Standard Mattress Sizes are as follows:
Twin: 39” X 75”
Full: 54” X 75”
Queen: 60” X 80”
King: 78” X 80”
California King: 78” X 84”
Bedding Care Information:
We advise washing all quilts in a large washer with no center agitator.
Commercial detergents can be harmful to your bedding, and in its place, we recommend using white vinegar or Woolite.
Dry on low heat, gentle cycle. Remove & shake the bedding several times while drying to ensure it doesn’t get hot in only 1 area.
Or line dry.
Care instructions can also be found on the tag.
Window Treatment Size Information:
Ready made Valances are wider then the ones made by us.
Check each listing carefully to see exact measurements of your finished product.
Unless specified in a custom order, the rod pockets are made to fit a standard curtain rod.
If you need a wider rod pocket, check the listings to see which fabrics can be custom made with a wider rod pocket.
SHIPPING
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Our company ships through the following carriers
USPS is used most often. We reserve the right to ship via UPS if they can give us a lower price and your item would cost more to ship through USPS then you paid for shipping.
Cost calculations
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
RETURNS and EXCHANGES
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We have an exchange only, no refund policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
*We reserve the right to approve refunds at our discretion. Any refunds are subject to a 20% restocking fee.
Personalized and/or customized goods are exempt from being returned or exchanged unless the product arrives defective.
Additional non-returnable items:
* Gift Certificates
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cornucopiaontheweb.com
Sale items:
Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@cornucopiaontheweb.com and send your item to: Cornucopia LLC, PO Box 98, Shipshewana, IN 46565.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping in addition to a 20% restocking fee will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.